Shipping Policy

At Magenta, we're committed to delivering high-quality custom products efficiently to customers across the USA, UK, and Europe.

Production & Delivery Times

Each item is carefully crafted to order, ensuring you receive a fresh, personalized product. This made-to-order approach allows us to offer unique designs while maintaining quality.

United States

  • Standard shipping: 5-12 business days
  • Express shipping: Available at checkout for faster delivery

United Kingdom

  • Standard shipping: 5-12 business days
  • Express shipping: Available at checkout for faster delivery

Europe

  • Standard shipping: 6-15 business days
  • Express shipping: Available at checkout for faster delivery

Shipping Costs

  • FREE standard shipping on orders over $70 USD 
  • Standard shipping rates: Rates calculated at checkout based on your location
  • Express shipping: Rates calculated at checkout based on your location

Holiday Delays

Please note that delivery times may be extended during major holidays such as Christmas, New Year, Easter, and other national holidays when production facilities and shipping carriers have reduced operations.

** We are not responsible for delays due to customs, weather conditions, or issues outside our control. But we’ll always do our best to help you track your order.

Order Tracking

You'll receive email updates throughout the process, including tracking information once your order ships. Multiple items may arrive separately to ensure optimal delivery times.

Customer Satisfaction

We stand behind our products. If you receive a defective or damaged item, contact us within 30 days and we'll work to resolve the issue promptly.

International Orders

Customs duties and import taxes may apply and are the customer's responsibility. These fees are not included in shipping costs.

Contact Us

Questions about your order? Contact us at simplebutcool.ni@gmail.com - we're here to help!