Frequently Asked Questions
Got questions? We've got answers! Here are the most common questions about shopping with Magenta.
🛒 Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, select your phone model and design, add to cart, and checkout. It's that easy!
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express) and Apple Pay through our secure Stripe-powered checkout. All payments are processed securely.
Q: Can I cancel or modify my order?
A: No, orders cannot be cancelled or modified once placed. Since each item is made-to-order specifically for you, production begins immediately after your order is confirmed. Please double-check your order details before completing your purchase.
📦 Shipping & Delivery
Q: Where do you ship?
A: We ship to the USA, UK, and most European countries. Shipping costs are calculated at checkout.
Q: How long does delivery take?
A: Delivery typically takes 5-12 business days for USA/UK and 6-15 business days for Europe. Express options are available for faster delivery.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $70 USD / £55 GBP / €60 EUR.
Q: Can I track my order?
A: Absolutely! You'll receive tracking information via email once your order ships.
Q: Why did my items arrive separately?
A: Items may be produced at different facilities to optimize delivery time and cost. Each item will have its own tracking number.
📱 Products & Quality
Q: What products do you offer?
A: We specialize in custom phone cases for all major phone models, along with other accessories like t-shirts, hoodies, and more. Phone cases make up the majority of our product range.
Q: How do I know if you have a case for my phone?
A: We offer cases for iPhone and Samsung Galaxy. Use our product search or browse by phone model to find the perfect fit.
Q: What if I receive a defective item?
A: We stand behind our products! Contact us within 30 days if you receive a damaged or defective item, and we'll send a replacement.
Q: How should I care for my phone case?
A: Clean your phone case with a damp cloth and mild soap. Avoid harsh chemicals or abrasive materials that could damage the design.
🎨 Made-to-Order Process
Q: What does 'made-to-order' mean?
A: Each item is created specifically for you after you place your order. This ensures freshness and reduces waste, but takes a bit longer than pre-made items.
Q: Why does it take longer than regular online shopping?
A: Since we create each item fresh for you, it takes 2-5 days for production plus shipping time. This sustainable approach means no waste and higher quality!
Q: Can I see a preview before it's made?
A: The product images on our website show exactly how your item will look. What you see is what you get!
Q: Why can't I cancel my order?
A: Because each item is made specifically for you, production starts immediately after your order is placed. This made-to-order process ensures you get a fresh, personalized product but means we cannot stop production once it begins.
💰 Pricing & Promotions
Q: Do you offer discounts?
A: Yes! Follow us on social media and subscribe to our newsletter for exclusive discounts and promotions.
Q: Are there any hidden fees?
A: No hidden fees! The price you see at checkout is what you pay. International customers may be responsible for customs duties in their country.
🌍 International Orders
Q: Will I have to pay customs fees?
A: Customs duties and import taxes may apply depending on your country's regulations. These fees are not included in our shipping costs and are the customer's responsibility.
Q: What if my package is held at customs?
A: Contact your local customs office for information about releasing your package. We're happy to provide any documentation needed.
📞 Customer Support
Q: How can I contact you?
A: Email us at support@magenta.com and we'll get back to you within 24 hours. We're here to help!
Q: What if my question isn't answered here?
A: Don't hesitate to reach out! We love hearing from our customers and are always happy to help with any questions.
